Shipping Policy
At FutKulture™, we proudly ship worldwide through trusted international carriers including FedEx, DHL, UPS, SF Express, and EMS, who work with local couriers to deliver straight to your door. We offer flat-rate global shipping on all orders.
Order & Payment Processing
Orders are charged at the time of purchase. All payments are subject to verification and approval before shipping, which may take a few days to complete.
To protect against fraud, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.
Fulfillment Time
We typically require 2–5 business days to process and prepare your order for shipment. During holidays or for high-demand products, processing can take up to 10 business days.
Once your order is being processed by our shipping department, no changes can be made, including address changes. Please ensure your shipping details are accurate at checkout.
Note: We process and ship orders only on business days (Monday–Friday). We do not ship on weekends or public holidays.
Split Shipments
Some orders may be shipped in multiple packages depending on item availability or production partner locations. You may receive your items separately and on different dates.
Tracking
All orders are shipped with tracking numbers. Once your order is dispatched to our carrier’s facility, you'll receive a Shipping Confirmation Email with tracking details.
Please note: Some carriers may take several days to update tracking info. If you haven't seen any updates within 5 business days after dispatch, please contact us at support@futkulture.com.
Estimated Delivery Times
Shipping times vary by region. Below are our estimated delivery windows (in business days, excluding processing time):
| Location | Estimated Shipping Time |
|---|---|
| Western Europe (UK, DE, FR, NL) | 4–11 business days |
| USA | 9–16 business days |
| Canada, Central & Eastern Europe | 9–15 business days |
| Australia & New Zealand | 9–15 business days |
| Mexico, Central & South America | 9–16 business days |
Note: Delivery times are estimates. We are not responsible for delays caused by customs processing, weather, labor strikes, holidays, or other events outside our control.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, or customs clearance fees, which are determined by your country’s customs office. These charges are the sole responsibility of the recipient.
FutKulture™ has no control over these fees and cannot predict the cost.
If a package is refused and returned due to unpaid fees, the return shipping and customs charges will be deducted from your refund.
Lost, Stolen, or Damaged Orders
FutKulture™ is not responsible for lost, stolen, or damaged packages. If tracking shows your package was delivered but you haven’t received it, please contact your shipping carrier and file a claim.
We use official tracking timestamps and delivery confirmation when reviewing all claims. If not reported in a timely manner, we may be unable to honor replacement requests.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure the correct shipping address is entered at checkout. We process orders immediately and cannot make changes once an order has been placed.
If your order has already been sent to our shipping department, it cannot be retrieved or updated.
We're Here to Help
We welcome your questions, concerns, or feedback.
Please contact our support team at support@futkulture.com — we’re always striving to improve your experience.