Return Policy

We’ve Got Your Back

At FutKulture, we value every customer and want your shopping experience to be stress-free. If something’s not right with your order, we’re here to make it right. We understand the challenges of online shopping and are committed to delivering premium service—every time.

Refund & Cancellation Policy

You have 30 days from the date of delivery to request a return, exchange, or refund, under the terms below:

Order Cancellations

  • Within 30 minutes of placing your order and before processing:
    A 10% cancellation/restocking fee applies.
  • If your order is already being designed or packaged:
    A 30% cancellation/restocking fee applies.
  • Orders that have been dispatched cannot be cancelled.

Returns

To be eligible for a return:

  • The item must be unused and in original condition
  • Original packaging must be intact
  • Personalized items are non-returnable
  • Football boots (cleats) are strictly non-returnable and non-refundable due to sizing, usage sensitivity, and product nature

Return shipping is the customer’s responsibility unless otherwise noted. We may provide a prepaid return label depending on your location. The return address will be shared once your return is approved.

⏳ No returns, refunds, or exchanges will be accepted after 30 days from delivery.

Incorrect Address / Missed Delivery

If a parcel is undeliverable due to an incorrect address or failure to receive delivery, the package may be disposed of by the carrier. Due to the nature and cost of our products, returns are not feasible in such cases. By placing an order, you acknowledge and accept this policy.

Defective Products

We inspect all products before shipping, but if your item arrives defective:

  • Contact us within 24 hours of delivery
  • The product must be unused and unmodified
  • If the packaging was damaged during transit, we will replace the item free of charge upon evidence
  • Customers are responsible for return shipping; once confirmed, a replacement will be shipped
  • Defects must be reported within 30 days to remain eligible

How to Reach Us

For any inquiries related to returns, cancellations, shipping issues, or product defects, contact us at:

📩 support@futkulture.com

Please note: Only requests made via this email will be considered valid under this policy.